What you should know

Here we have put together interesting and important points for you. Simply click on a question and learn more about it.
Feel free to contact us if you have a question personally. Gladly we are your partner for your car.

FAQ

Does the manufacturer’s warranty remain when my vehicle will be repaired?

Of course, the manufacturer’s warranty of the vehicle remains as repairs are performed by our trained staff.

Do you use original spare parts?

For any work on your car, RV, or truck, in which we have to use spare parts, we use only original spare parts, which are approved by the respective manufacturer. So, your car remains top notch.

But on request we also use spare parts with original brand quality (GMO 1400/2002). Our brand spare parts from reputable manufacturers are equivalent to original spare parts of the vehicle manufacturer and certified, but often less expensive.

Which payment options do I have?

With us, you can pay with your debit card, master, Diners – or VISA credit card, in cash or by bank transfer.

Contact us if you have any questions.

Do you offer main inspections?

Yes, of course.
Fast and comfortable: with us you have the opportunity to let the main test run for your car. It is in coverage and following German legislation (“§ 29 StVZO”) and is carried out by an officially recognised inspection organisation (“TÜV”, “DEKRA”). Note: this regards U.S. citizens only and is not equal to German “TÜV (HU/AU)”.

Before the main inspection, we highly recommend to examine your car on any faulty points and fix them in advance of the investigation, so that no further and unnecessary costs come on to you.

Simply make an appointment with us (also online).

How can I make an appointment?

With us, you can make an appointment, as follows:

We’re looking forward to hear from you.

How often should my vehicle be maintained?

Regular maintenance of your car is important to ensure the safety of your vehicle.

We recommend an annual maintenance or inspection. To provide a safe driving experience and a long life of your vehicle.

Contact us to learn more!

How do I reach you?

You can reach us at our general opening hours personally in the Robert-Bosch-Str. 3 in 92249 Vilseck.

Please note our contact options as well.

How long does the repair of my vehicle take?

How long the repair of your vehicle lasts, depends on various factors (such as for example the type of damage).
Often, it may be that we wait for spare parts, and therefore depends on the manufacturer or suppliers.

We assure you that we are working as fast and as thoroughly as necessary.

Contact us to learn more.

Have you not found your answer?

We will answer your question personally.

Our concept

If you want to learn more about how we work and who we are you can check out our concept page. For questions we are gladly available.

We offer main inspections.

Fast and comfortable: with us you have the opportunity to let the main test run for your car. It is in coverage and following German legislation (“§ 29 StVZO”) and is carried out by an officially recognised inspection organisation (“TÜV”, “DEKRA”). Note: this regards U.S. citizens only and is not equal to German “TÜV (HU/AU)”. So you do not need to go to one of these organizations. Make an appointment with us. Simple and straightforward.

We advise you gladly.

With our website, we do our best to inform you thoroughly and to give you the chance to learn more about us. Of course, we can’t give detailed answers in general for all of your questions. Feel free to contact us if you have any questions.

Do you have a personal question?

Many concerns are very specific and tailored to your particular vehicle. That’s why we can’t answer all questions in general.
However, we would like to answer your questions personally at our garage. Just stop by.

Do you have a breakdown?

We offer also a breakdown service in the area of Vilseck.
Should you have a breakdown and must be towed away you reach us 24 hours usually.

Phone number breakdown service: +49 (0) 151-15631057

Please make sure, if necessary, to also keep the statutory requirements for securing an accident in mind!